Articles in the Customers Category
Customers »
I am “CA” Atreya (PMP, MBA), the author of this blog. I help businesses in Atlantic Canada achieve their BHAG successfully. You may subscribe to this blog using a feed reader (RSS). Note: We have moved the blog to a new domain to better reflect this blog’s objectives.It has been close to three months since [...]
Customers »
These are my customer service experiences with some organizations in Nova Scotia. It is mixed bag. Let me put it this way. You cannot have the cake and eat it too! Does this happen in your part of the globe too?
Try getting a communications connection
This experience highlights the total lack of respect for my time [...]
Customers »
Simply put, CRM is a database where your marketing, sales and support team store information on your clients; information such as contact details, lead source, sales activity & contact history, purchase history and sales projections. Ideally, such systems must help reduce your costs while boosting customer satisfaction.
Customers, Sales »
I started my professional career as a sales person in 1995. I used to sell Reuters Information Services to financial institutions. For the uninitiated, information services like Reuters and Bloomberg is the life-line for stock brokers, foreign exchange dealers, mutual fund dealers – in fact anyone who trades financial instruments for a living. There was [...]
Customers, Marketing »
“To err is human, to forgive is divine”, so goes the saying. But customers are not divine beings. They are as human as you and me, and their forgiveness tolerance - low. There will be times when your small business screws up big time. Inspite of the best intentions screw-ups happen. It happens in the [...]
