Small Business Blog from Atlantic Canada

A small business had a very chaotic style of functioning. I will focus on the development team in this example. Work of the day depended on which customer complained the loudest to the CEO. This caused the pending task list to grow exponentially. And when the current customer was a bit satisfied, they turned their attention to the next screaming customer, and so on. This is a vicious cycle. When you throw in new customers into the mix, the cycle keeps growing. The development and customer support team were a demotivated lot. No new R&D was taking place. It got to a point where the support team just fixed one bug; it in turn introduced 10 other bugs. There was no pride in ownership of work. It was only a matter of time when the good people would leave. - Strategy and marketing consultants for businesses in Halifax Nova Scotia